| Name of Complainant | |
| Date of Complaint | February 12, 2025 |
| Name(s) of companies complained against | Banjara electronics |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I was in search of a Home theatre and searched on the internet. Along with the many prominent online traders, Banjara Electronics also appeared with slightly lower cost. Then i went ahead in ordering a Sony HT S20R for Rs. 14900/- which is approximately lower by Rs. 1000/-.
I placed my order on the 15th of January and I had to pay in advance for the order. Once placed, the only response I got was a very brief confirmation message on whatsapp from a parent company called Dukaan with an order id. 18734906. The seller didn’t bother to send me a proper confirmation. The status continue to show “To be shipped”. Banjara Electronics continuously failed to confirm the shipping on the dates confirmed. Every time I call, one in ten attempts call answered and every time I was given indefinite timeline for delivery of the product. When I tried calling them at the end, the number went unanswered several times on the trot. And the customer service lady took hours to respond to my message only to say that the item was not available with them but they were looking to procure it from elsewhere and that it would be ready to ship in 2 days’ time. Hence the wait persisted for 5 more days. To quote the lady word for word when I asked her for the money to be returned immediately and to have an email sent to me about the cancellation, she said, “I cannot refund, what now? I cannot send email, now?” What ticked me off was the fact that she sternly refused to send me an official email acknowledging the failure on the seller’s part, or even a promise of refund on a later date. Now am feeling cheated and harassed by the Banjara Electronics. I am also thinking of taking legal assistance in getting my money back and also compensation for the ordeal i am undergoing. I am hereby requesting everyone not to getting into this trap and undergo this type of agony.
It has been 7 days, still I am not given any confirmation on the production delivery or timeline.
Regards
Raju T
9900049441
