| Name of Complainant | |
| Date of Complaint | April 11, 2021 |
| Name(s) of companies complained against | |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I recharged my TATA Sky DTH after January 2020. When i started my TV, the message appeared on the screen as “New software being downloaded, please do not switch off the set top box”. Even after few hours of keeping the TV switched on, the total download was 0%. I called the customer care at toll free no and requested for help. I was told that due to probable technical problem, techinician visit is required and charges will be Rs 175.00. I objected to it with the fact that I chose to be an existing customer and recharged my account with Rs 1000/-. Had i subscribed for new connection, i would have received the services free of cost. However, I need my TV to be on, so asked for the technician. I was told that the services will be provided by 09.04.2021. With respect to the charges, the issue is escalated and I will recieve a call as the executive had no authority for any assurance or denial.
On 09.04.2021, I received a call from one Seema at Tata Sky who claims herself to be from the senior department teams. I was said that the charges related to the technician visit cannot be waived and that the technician call has not been registered. On insisting to register the technician visit, I was asked to confirm the address. I did that and to my surprise, I have missed any two words from the address registered in my account. I do not know which two words I am missing. In the failure to confirm those two words, my technician visit cannot be registered and was denied registering the call.
i fail to understand that i have no option, but to say those two words, which have been keyed in TATA Sky systems by the TATA Sky executives. For example, the name that was registered in the system was Chandra Shekhar Ajhaad. Whereas my correct name is Chandra Shekhar Azad. Since this reflected in my app, i got it corrected (however, it still reflects as ajhaad in my app). But the address is not available in the app, so i do not know what two words I am missing that the executive might have filled. and how does that two word, suspect the entire address including the PIN code and my registered mobile no. In case of any suspicion, i can be asked for my KYC and address verification by an executive of the company. But straight way, my technician visit has been declined. What are my ways out for this has not been explained.
i raise serious objection to the attitude of the senior department official/executive, who denied me of my services on the pretext of two words. My complaint may please be noted and action thereof may be initiated. Further to that my daily balalnce is being detected without providing me the services. The same needs to be reversed. If the two words are very important, the same may be told to me so as to confirm, whether they are correct or errounously mentioned.
Image Uploaded by Chandra Shekhar Azad:
