Non refunding the amount of failed transaction

Name of Complainant Rekha
Date of ComplaintJuly 24, 2019
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Rekha:

I recharged my mobile number  8860657441 on 29 june 2019 through airtel thanks app and payment of ₹399 done by internet banking. But after the deduction of amount from my account, the transaction got failed.
The message I got is as follows:
Your airtel mobile 8860657441 online recharge txn ID 190629547421 of Rs 399.0 has been initiated. Please keep the txn id for future reference.
But I didn’t got my money refunded till now on 23rd july 2019
Several times I contacted airtel customer care.. but my problem didn’t got solved till date
Kindly help me to get refund of my money

Image Uploaded by Rekha:

Non refunding the amount of failed transaction

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