Non refund of product

Name of Complainant Sahil Malhan
Date of ComplaintJanuary 9, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Sahil Malhan:

  1. I had ordered Water distiller costing Rs 6579 on 03 Oct order id order id # 404-4343272-2181917.
  2. After an inordinate delay, amazon claimed that the order is lost in transit and they will issue a refund.
  3. I sais yes to receiving the refund. Now, the company claims to have issued a refund on 24 Dec 2019 but I never received any refund in my account.
  4. I contacted the company and they give me a reference number telling me to go contact the customer care of the concerned bank.
  5. I contact the customer care of the concerned bank and they claim that no such issue is resolved on their end and that if the money is sent to my account, it should reflect in my account.
  6. I am stuck between both parties telling me to contact each other for a refund.

Image Uploaded by Sahil Malhan:

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