| Name of Complainant | |
| Date of Complaint | August 21, 2024 |
| Name(s) of companies complained against | Redrail |
| Category of complaint | Railways |
| Permanent link of complaint | Right click to copy link |
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I had booked Train tickets from Redrail app under Seat Guarantee feature, wherein 3x Refund is provided if the ticket is fully waitlisted after chart preparation. I had paid Rs 1400 as premium for Seat guarantee and paid Rs. 3100 as Ticket fair by Coupon provided by Redrail. The ticket was fully waitlisted on the date of travel and yet no refund, voucher was provided by the Company. The Customer care themselves agreed that the refund/voucher should be provided but failed to help. Indirectly I paid Rs. 2800 as Seat guarantee premium for nothing. Neither I got Confirmed ticket, nor refund or voucher for the same.
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