Name of Complainant	Sharath Kumar
Date of Complaint	August 27, 2022
Name(s) of companies complained against	Flipkart
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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It’s with great anguish I have to write this mail to you for escalating an issue which did not get resolved with Flipkar. At the heart of it is appalling customer service and total lack of customer centricity and empathy not befitting an organisation of your stature. I have spent so much time and energy for such a trivial issue involving an amount of Rs. 342 and find it very frustrating. The sequence of events is as follows :

I have been a long standing customer of Flipkart as can be seen from my previous orders. I had stopped patronising though for last couple of years due to bad service but resumed again last month before I was hit again with the same reason. My registered mobile no. is 9840070167 and email id sharathk@hotmail.com.
I had ordered for 3 books (see below mail) @Rs. 171 each including shipping on July 27th but on delivery I received only one copy of the book but even that one turned out to be a fake and pirated edition.

I promptly sought a refund/return online followed by a call to their customer rep. to record both my complaints as stated above. I was told I had updated the wrong reason but was anyway assured that it has been rectified at their end and the issue would be sorted out with refunds to be issued for missing 2 books and refund for the other to be done soon after pick-up.

From this point on my nightmare started. I had to make multiple calls and escalations from my online account to get the refund and finally after a few chasers the pick-up of the defective book was done and refund of Rs. 171 given. But this still left Rs. 342 to be refunded towards the missing books and in spite of so many calls and updates via online account the issue would not get resolved and each time used to get a sms that the issue was resolved as the courier co. had confirmed delivery of the order which was a blatant lie. You can see the log history to check the to and fro which happened in spite of being assured each time that the matter will be resolved.

Now it beats me as to how their team can just blindly believe somebody and not even once bother to check with me. I had also sent a pic of the book and packaging (see attached) after one of their customer reps had asked me to mail it and also later did so from my online account. If you have seen the packaging it’s so small that no way 2 more books would have even fitted in .

Does Flipkart seriously think I am trying to pull a fast one on Flipkart for a measly sum of Rs. 342 ?? It’s really insulting and dont want to give up this now as a matter of principle. And to rub salt into the wounds they have blocked my account die to which I am unable to use the GV of Rs. 1500 in my account which is unlawful.

Image Uploaded by Sharath Kumar: