NON RECEIPT OF PRODUCT BY MEESHO COURIER LIBERA ELASTIC RUN BUT PRODUCT SHOWING DELIVERED WITHOUT NOT SHARING MSG OTP

Name of Complainant ARIJIT BANERJEE
Date of ComplaintOctober 14, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by ARIJIT BANERJEE:

Please be informed I have ordered. Product from Meesho on 23rd Sept’22 & the order was to be delivered on 01st Oct’22 as shown at the time of placement of order.Accordingly I placed the order as I was moving out of station on 02nd Oct’22.The product was not delivered on 01st of Oct’22 & the delivery boy came to deliver the product on 06th of Oct’22 & at that time my mobile was not reachable but other products from Meesho & other personal courier from my office was delivered on the same date & my mobile was accessible at that time & I provided them the OTP to the courier company ECART & my product was delivered & the other was delivered without OTP.But the 3rd product from Meesho was not delivered by the delivery boy of Libera Elastic Run courier & the delivery boy behaved rudely with my mother & stated that without OTP he cannot deliver the product.All the details where provided clearly in the Address so why was it not delivered without OTP & why he behaved rudely with my mother.Moreover as per apps it’s showing the product has been delivered on 06th Oct’22 where as I didnt received the product as of date.I want the courier boys no who came to my house moreover I want the product in good condition or else request to refund my money against the product as it was prepaid.How they showing the product has been delivered when I have not received it.The courier boy might have sold the product to any other customer or may have sold the product.If the OTP was not shared from my side how the product got delivered I want severe step against this courier company & want to place the company in consumer forum court in front of me.Screen shot for the non delivered item showing delivered attached for your reference.This way they are stealing from the customers & looting the customers.They are the dacoits roaming in the city where product cannot be delivered to customers they sell it to any other people or steal the product.If severe step is not taken against the courier company I will move to my local government with all evidences or any higher authority I can move from my side.

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