| Name of Complainant | |
| Date of Complaint | April 22, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have requested for withdrawals of my winnings on 06/04/2024 in 1xbet. Among the withdrawals, three withdrawals of amount INR 50000, INR 49000 and INR 48000 have not been transferred to my Bank account till now. I have put up complains in their email, chat as well as in customer care call. On their request, I have sent them updated Bank statements in pdf format. They asked me to wait for updates from their payment department and they keep on telling me to wait. I waited and now it has been more than 15 days but the amount is not yet paid to my bank account. I was then told to enquire with my receiving bank, which i did and my bank told me there is no such transfer to my bank account and I have to contact the payer since the transaction started from their (i.e. 1xBet) end.
Now, I have sent email but there is no further response from 1xBet. It seems 1xBet has defrauded me and is not willing to pay me my winnings.
This has caused me immense mental disturbance as well as financial loss.
I want 1xBet to transfer my winning as per my withdrawal request to my bank account without further delay. I also want 1xBet to compensate for the troubles it has caused me.
The withdrawal reference no are below:
Ref No. 2287300393 for INR 50000
Ref No. 2287301241 for INR 49000
Ref No. 2287302183 for INR 48000
dated 06/04/2024
1xBet account no: 698487933
Image Uploaded by Waikhom Bronandro:
Dear Waikhom Bronandro, My name is Alex, and I’m in charge of your case.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
As far as we can see from the screenshot, your withdrawals are still pending, since that you have to wait for a message from the app (in transaction history) that your payments are approved. It can take some time, though.
If your withdrawals are not credited after message from the app – please contact us one more time, providing the following information
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team