| Name of Complainant | |
| Date of Complaint | October 24, 2020 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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I bought a lenovo tablet (order id 405-3409465-8853945) during the sale deal day ordered on 16th October, 2020. On this order, I got a discount of Rs. 1750/- on HDFC Credit card and Rs. 1000/- as additional discount as deal price and Rs. 3050/- off on exchange of old phone.So the Tablet of Rs. 18999/- costed me Rs. 14,354/-.On 19th October, 2020 I got the delivery address changed (within south delhi) from old office address to new office in Qutab Institutional area by calling Amazon’s customer care. The lady who attended my call assured me that she is filling a delivery address form and the product will be delivered at the new address.On 20th October, 2020, I got to know by checking the status of my order that it is showing as undelivered. However, I had not received any call from the delivery agent on 20th October, 2020 regarding the attempt of a delivery. For this purpose Amazon can check the call logs of the associated delivery person or even my call logs.Without giving me any call for delivery, the delivery person cancelled/returned the order.When I called Amazon on 20th October, 2020, the concerned customer care executive outrightly said that I have to place a new order since the order has been cancelled and nothing can be done now. I tried to ellaborate to her that the order was placed during a ‘sale time’ and I won’t be able to place the same order at same price again. But nothing is of a help.It simply means that my call on 19.10.2020 was of no use and the lady who attended my call on 19th October, 2020 did not update the address or the delivery agent just cancelled my order without contacting me.Now the product is not available and moreover the price of the product has also been changed and an additional discount on HDFC cards can also not be availed.Why would I bear the loss when there is no fault of mine. Kindly resolve and give me the same deal at same value.
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