| Name of Complainant | |
| Date of Complaint | August 4, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 20th July 2023 , I placed an order on amazon for DC Doctor’s choice bulk King product . It was available at “deal of the day” category. It was for 949 rs. I ordered for 2 quantity. It was scheduled to be delivered on next day thats is 21st July 2023. So on 21st july 2023 the order was out for delivery around 4 pm. So I placed the order as Pay on delivery when placing order on 20th july and I was at office when order got out for delivery on 21st july so as soon as it was out for delivery I paid for the order online through UPI(Google Pay). Around 5:30 or 6:00 pm . The delivery guy called on my phone and it just rang twice. I thought it might be a mistakenly dailed. So after 10-15 minutes I tried calling him back. As amazon never gives the number of delivery boy , if we place a call on the given number it basically redirects the call to the delivery guy. So delivery guy kept cancelling my calls on that day. And like after 10-12 times I tried calling him till 10 pm but he kept on cancelled my calls. So as I opened amazon the product was returning to seller it was written on amazon. I contacted customer care and told them about all this thing. They said they can’t do anything i have to place new order. The next day that is on 22nd july 2023 . Again delivery attempt was made my delivery guy without even informing to me. Same thing he did again kept cancelled my calls. So on 23 july 2023 I raised this issue on Twitter. They said they’ll look into the matter. I contacted customer care also the same day they said action is taken against the delivery boy. On Monday that is 24 july 2023 the delivery attempt was again made. The guy calls and ask to come and take delivery . As I was at office at the time and he called my mom to take the delivery , nobody was there . She was standing there for over 20 minutes but nobody came. And when I tried calling him back he again cancelled my calls. I raised this issue on Twitter again . This thing continued till 29th july 2023 . Between this time I contacted them everyday and asked about the delivery status. They said it’ll be delivered and all that stuff. So on 30th july , I received a call from Amazon’s delivery team and he asked for my number and address as an validation to confirm that I am the legit guy and said it’ll be delivered on that day only. I waited till evening 6 pm. Then I called customer care talk with the guy and he said the product can’t be delivered it’s already lost and I’ll get my refund. They kept me in dark for 10 days , kept on lying to me. So I mailed them about the refund and wanted to know the refund status of my product but I didn’t receive a single update. The same day that is 30th july I ordered for another product muscle blaze creatine and it was scheduled to be delivered on 31st july. The same thing happened with me next day , the product was out for delivery and marked as recipient didn’t receive the call and returning to seller . The delivery guy didn’t even contacted me. It was god’s grace that i didn’t payed when it was out for delivery. And on 2nd August 2023 I order for a Lavie Tote bag it was scheduled to be delivered on 3rd August but same scenario happened.Delivery guy called said hello and cut the call. When tried calling back he kept cutting my calls .It is 4 August now and I haven’t received any mail regarding to the refund of my previous order that is Dc Doctors’s Choice bulk king. I contacted their customer service on 1st August 2023 they said that they can’t do anything cause some social media team is involved in this and this is not their problem. Refund is intiated and don’t know on which method or mode refund is made. I am a prime member from since 3 years trusted their service and got harrased like this.
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