Name of Complainant	Praveen Tayal
Date of Complaint	October 15, 2018
Name(s) of companies complained against	Flipkart
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I had ordered Asus Zenfone Max Pro M1(6 GB, 64 GB variant) on 10.10.2018 from Flipkart and prepaid the order by paying Rs 11698/-. When I checked the status of my order(Order Id OD113604124589272000) on the Flipkart app, it showed that the phone was out for delivery on 12.10.2018.

2. I received a call from Mobile Number 9354798953(True caller shows the name as ‘Babu’) on 12.10.2018 at around 4 pm. The caller told me that he is from Flipkart delivery services(Delhivery) and need to deliver my parcel. I told him to come to the delivery address mentioned on the parcel( My office address i.e. Room No. 404 A, C Wing, Directorate of Estates, Nirman Bhawan, Central Secretariat, New Delhi-110001) before 6 pm(office closing time). I called him at around 5 pm to enquire at what time he will come. He told me that he will call me back and let me know. I left my office at 6 pm. When I reached my home, he called me at around 7 pm asking me to collect my parcel. I told him that I have reached my home and requested him to deliver the parcel on next working day(15.10.2018) between 10 am to 6 pm. He once again called me at around 8:30 pm and told me that my parcel has been delivered. I asked him to whom he has delivered the parcel. He said he don’t know because his friend Amit has delivered the parcel.

3. I thought he must be some bogus caller, otherwise this is no procedure that my parcel will be handed over to someone else without even informing me and against my request to deliver it on next working day(15.10.2018). I asked him what has he delivered. He told me that he has delivered Asus Zenfone Max Pro M1(6 GB, 64 GB variant). I immediately got suspicious how did he know what was inside the parcel when the outside cover just mention the name and address of the recipient. I told him to immediately take back the parcel and deliver to me on 15.10.2018, otherwise I will complaint on Flipkart. He replied in an arrogant voice that I can complaint on Flipkart.

4. I immediately called on Flipkart customer care to complaint them about the Fraud. The customer care executive raised a complaint against Complaint Number IN 1810122101012344577. I asked him to raise the matter at high priority and direct the delivery boy to immediately take back my parcel. The customer care executive stated that the matter will be resolved by 18.10.2018.

5. I have been a long time customer of Flipkart and never witnessed fraud like this by a delivery boy (Delhivery delivery boy). This is a clear cut case of stealing my mobile phone by Delhivery delivery boy(Mobile Number 9354798953), otherwise he would have never known what was inside the parcel with such accurate specifications i.e. 6 GB variant of Asus Zenfone Max Pro M1. Further, the delivery boy would not be able to provide the proof of delivery to me(my signature), since he has not delivered to me and kept the phone with himself. I don’t know the back end process of Flipkart and Delhivery and how I was sent the message of ‘delivered’ when the delivery boy has not even got signature from me. This way the delivery boys can do as much fraud as they want on the prepaid orders.

6. Even though I was sure that the Delhivery delivery boy with Mobile Number 9354798953(True caller shows the name as ‘Babu’) is a Fraud and he had not delivered my package, I thought that I should confirm the same in my office (Nirman Bhawan) to be 100% sure. Today (15.10.2018) I have confirmed everywhere in my office including Central Registry, Post Office and CISF Control Room. Everyone said that the e-commerce delivery boys are not allowed inside the premises of Nirman Bhawan by CISF personnel for delivery of parcels, then how can the delivery boy deliver my parcel inside my office i.e. Nirman Bhawan. Further, CISF Control room said that the personnel of CISF manning the main gate do not accept any delivery from e-commerce delivery boys until and unless the parcel belongs to one of their personnel and if anyone from e-commerce is claiming that he has delivered the parcel to CISF personnel, that do not belong to them, then a FIR can be registered against the deliver boy. Further, the Delhivery delivery boy is not picking up the phone from the past two days, even though I have tried umpteen number of times. Every time he just disconnects the phone call. This confirms his misdeed.

7. I ordered this phone to gift it to my wife on 17.10.2018. I had already requested Flipkart to provide me an immediate resolution and provide me the same phone by 16.10.2018. I, further request Delhivery to make an internal inquiry against the delivery boy and get an FIR registered against him and get him arrested for the mental harassment I have suffered due to my phone being stolen by him. I, further request Delhivery to coordinate with Flipkart and provide my parcel at the earliest.

Hope for a quick resolution from Flipkart and Delhivery.

Image Uploaded by Praveen Tayal: