| Name of Complainant | |
| Date of Complaint | May 17, 2020 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have ordered from Flipkart as per the following details :
Order No./Date Amt Paid Delivery date given
OD118278333071709000
3rd April 2020 Rs. 1200 8th April 2020
OD118320146019082000
8th April, 2020 Rs. 1530 Initially promised 16th April, 2020 & then changed to 22nd April 2020
In both the above orders are pet food items. First order is of 6 kg pedigree. Second order consist of 6 kg. pedigree and 1 packet of gravy item. The orders were placed for my Pune residence where my son stays with his pet dog. I am residing in Mumbai. Due to restricted movement for people in general, I took the route of ordering online.
Both the above orders are still remained to be delivered. In fact, all the items are lying at their Pune facility. I don’t know the reason for non-delivery. By 16th April,2020 the situation was not that bad. All the e-commerce entities were delivering the products smoothly.
On non-delivery of items till 22nd April, 2020, I constantly started following up with them thru various mediums. I first contacted them on their application and they promised it to resolve in 48 hours. Then I took to twitter to complain. Every time they would send an email to wait for another 48 hours. Sometimes, they asked me to wait for 5 days.
I am tired and hence raising a complain with you for non-delivery of essential items on the pretext of Covid 19 situation. My area in Pune is not in containment zone. All other e-commerce entities are delivering the goods with a delay of one or two days. This people are harassing customers. They neither want to deliver nor they want to accept their inability to deliver. They are sitting on my money for the last one month. Imagine if they are sitting on such orders for such a long time. If that is the truth, then they are garnering crores of rupees of people illegally.
My Address provided to them is :
Nirav Dave
Flat No. C1D-304, BROOKLYN, 3 RD Floor, ‘PRIDE WORLD CITY’
Survey Number :129, 130/1, NEAR D Y PATIL COLLEGE,
CHARHOLI BUDRUK, Charholi Budruk,
Pimpri Chinchwad – 412105, Maharashtra
Phone number 9821767695
