| Name of Complainant | |
| Date of Complaint | September 10, 2021 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Consumer forum Officer,
This is the 2nd time my order has been returned back to the seller after reaching my native place/city Palampur Himachal Pradesh without even contacting me via any of the sources (phone call, email or text message).
Having provided everything in my amazon account details (delivery address, phone number, name) my order is not delivered to me.
I have wasted 12 days waiting for my order to get delivered, which didn’t happen twice and finally I got disappointed again and now I will have to wait for another 2-5 days to get a refund.
I have received many past orders on the same address without any issues.
As per the shipment return statement pincode and delivery address was incorrect, If the delivery address was incorrect how it reached my city pincode travelling all the way from Gurugram via Ludhiana.
I talked to Amazon customer service associate when shipment delivery failed a few days back for 1st time and yesterday when again when failed as well, both times I was assured that this won’t be repeated again but no action taken by them for any of the escalation being done.
Initially I ordered a cell phone on 20th August21 doing online payment and after waiting for 3 days when the delivery day arrived parcel returned back after reaching my native city.
I had to wait for another 5 days to get the refund and again when I ordered the same product on 30th August same thing happened again and yesterday when I was about to receive my parcel it returned back without intimating me a single time via phone or anything.
Please escalate at your level to get my refund asap as well as compensation for wasting my so many days just to purchase a cell phone so that no further online customer will not lose their belief in online web provided services.
Thanks and Regards,
Kuldeep Bhardwaj
