| Name of Complainant | |
| Date of Complaint | September 19, 2021 |
| Name(s) of companies complained against | EZ Mall |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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On 17/8/2021 i had ordered 8 bed sheets and 16 pillow cases from EZ Mall and received the order confirmation on my mobile. Till date (17/9/2021) the same has not been delivered. On 27/8/2021 I had complained to them regarding the same wherein they had sent a message on my mobile saying that my complaint has been registered vide case no C-3152960 and that they are working to get it delivered. Today (17/9/2021) on enquiring regarding the status of my order, they say that the order was cancelled on 18/802021 as their delivery partner was unable to deliver the same. I cannot understand how it is possible for them to deliver the item ordered on 17/8/2021 from Delhi was unable to be delivered by their delivery partner in Kerala in less than 24 hrs. It also needs to be noted that on 27/8/2021 at the time of registering a complaint with them they have said that the same will be delivered shortly. These E com companies need to be taken to task otherwise the common man will always be at the receiving end of such fraud in these pandemic times.
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