| Name of Complainant | |
| Date of Complaint | May 19, 2023 |
| Name(s) of companies complained against | Flipkart grocery |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Team,
With respect to the above subject i would like to bring to your kind notice that the i have ordered some grocery items with order id OD227860603763233000 order date 17th April 2023 using Pay later service provided to me .
On 17th itself i made an additional payment of Rs.200 which was required to process my order as the allotted credit limit was crossing Rs.3000/- . After this i waited for 2 days the order didn’t got delivered. When i checked the app i came to know that the status what it was showing as Order Pending.
From then onwards i continuously started chatting and highlighting the issue but they kept on telling that there is some system error please chat later, it went on till 21th April 2023.Again i started trying the chatting it went on till 25th April 2023. then i requested a call back . I got the call back i have raised the concerns to the customer care and it was intimated to me that the issue will be resolved by 5th of May 2023 is the due date for pay later bill to be paid.
On 2nd May i got a reply from ” Upama Das” that the issue will be resolved before 5th of May 2023. But the issue was not resolved and i started getting payment reminders and follow-up calls from the payment department. I raised my concerns there as well but the Payment (collection ) department intimated that there is no connection between Service and Collection departments.
Then one of the Collection executives helped me with the direct customer care number then again i contacted customer care and i was directed to the refund department where i got the Transaction ID OD4277883048056181000. But till date, the issue is not resolved.
Again i called customer care and i got 1 more transaction id IN2305071528528119747. It was intimated to me that the issue will get resolved in 48 hours but by today it has already crossed 96 hrs. Because of this, i have been harassed daily by the collection department for payment.
The pay layer bill has to be corrected as i am liable to pay only Rs.866/- only where as the paylater bill is reflecting as Rs.3162/-.
Without delivering the grocery order OD227860603763233000 the pay-later bill has got generated.
The issue has to be resolved immediately with the below resolutions
1. Proper calculation of bill so that i can pay proper amount and close the issue
2. Reversal of Late payment fee.
3. Intimation to the collection department that calls should not come to me for collection as issue has to be resolved.
4. Proper explanation by the customer support/Technical team as to why the issue was not resolved in spite of continuous follow-up with the customer support team.
5. The customer support team was closing the issue as resolved without giving any resolution whenever a query is raised. please give an explanation.
If the solution is not given in 48hrs of time the issue will be tackled legally.
Please again don’t call up and ask what has happened . Please resolve this on fast pace.
Regards
Kundan Roy D
8861186555
