Name of Complainant	Shailesh Sanghvi
Date of Complaint	November 6, 2018
Name(s) of companies complained against	Vodafone
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Sir/madam,

My name is Mr. Shailesh Sanghvi. This is regarding International Roaming activation on my Vodafone mobile number 9821073800.

I had activated my international roaming pack effective on 06/10/2018 to start from 07/10/2018.However I later realized that I would be reaching Europe only on 8/10/2018 & hence called Vodafone to cancel my activation for 7/10/2018 & move it to 8/10/2018 at Rs 500 per day. He confirmed that he would do so.

On Monday 8/10/18 to be double sure I activated the same on the App also.

To my surprise when I saw the unbilled amount on 10^th Oct 18 it showed an amount of Rs 9000 +. I then chatted with Mr/Ms Summan on the Vodafone app & was told to my surprise that the i-roam pack is not activated and hence the bill amounted to Rs. 15000/-. I also asked if my phone would be disconnected & was told that it would not be. However to my shock the next day  I was forced to pay  immediately as Vodafone had stopped my phone services.

After coming back to India I again called up Vodafone customer care to complain about the whole incident, where I was told that I had not asked to activate the International roaming package. I demanded to hear the telecon recording of me with the customer care where I had the conversation to activate the i-Roam package but I was told that they will not be able to provide me the recording.

 I would like you to further investigate the matter and get the wrongly billed roaming charges credited to my account.

Thanks & regards

Shailesh Sanghvi

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