| Name of Complainant | |
| Date of Complaint | January 9, 2022 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I had purchased Airtel broadband connection in December and paid INR 9600 for 1 year package. I had to move to a new location on 1st January and hence submitted shifting request on 28th December. Despite multiple calls to customer support, the connection was not shifted. On 7th January I asked the services to be terminated and for a refund of the remaining amount. I was told someone will call me to confirm the refund process. On 7th January my service was disconnected and I am not able to contact CC anymore. I have also not received any update on the refund. I used a friends number to contact CC and they again gave me a timeline of 4 hours post my email with account details but still not received any response. I just want a refund for remaining 11 months service that I had paid in advance for and timely communications from Airtel.
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