| Name of Complainant | |
| Date of Complaint | October 15, 2021 |
| Name(s) of companies complained against | Me and You Mobile |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I applied for wifi Router in March 2021.And Router was delivered on 29 March 21 it was activated after 2 days after numerous calls. To my surprise I got debited with 2 amounts R159 and R249 respectively. Debit orders were unpaid as I did not provide. I called the service provider to change the date of the debit order because they were debiting last day of the month and as a SASSA grant recepient our dates are random. Wifi worked for 2 hours only. I phoned each time phoning my airtime will run out and they will never call you back. I kept calling in vain. Meantime they still debit me and they tarnish my account because of the unpaid charges. I mean I can’t pay for the service that I’m not enjoying/getting. So after numerous calls I ultimately managed to speak to a lady who promised to stop and cancel the whole deal. To my surprise they still debited me. I had other debit orders that were going through my account. But because of this me and you mobile they also ended up not being paid. I had to change my Banking Details. They are now sending me smses for me to pay some exorbitant amounts R2175. I can’t pay that for mahala. Kindly assist. I was doing this to help my grand child with her schoolwork.
Thanks
Mrs Consolation Metsing
