| Name of Complainant | |
| Date of Complaint | April 29, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
To give the background first, I had order a product from Flipkart with Order ID: OD427583513953841100.
Product received: 25th March
Return Raise due to fitment issues: 31st March
Return Pickup date received: 10th March
1st Call the Flipkart CC – 14th March – The agent promised that the complaint has been raised and the return will be picked up by 18th March.
2nd Call to Flipkart – 19th March – Again a complaint was raised with no resolution and a call back from a higher team was promised.
3rd Call to Flipkart – 20th March – Still No resolution and no return pickup. Only Promises.
4th Call with Flipkart – 24th March – Received a call from the agent that the return will have to be cancelled and new return shall be raised. The current return request was dormant and we will have to raise a new return request again. The return request was cancelled by the agent.
5th Call to Flipkart – 25th March – Still No resolution and no return pickup. Only Promises. Even spoke to the supervisor. The supervisor was more useless than the agent. He dint even raise my return request again. Only lied to me that the return request was raised.
6th Call to Flipkart – 26th March – Again a complaint was raised with no resolution and a call back from a higher team was promised.
I just checked my order information today 27th Mar and it still shows return request cancelled. My refund is still pending.
Even though the issue is pending, the customer service mentions it resolved and closes the issue.
If Flipkart cannot deliver its promise of return of unused products they should not advertise return. The customer service agents are pathetic they don’t know what to do and only raise complaints to higher department. No calls are ever received by higher departments.
Request you to kindly look into this matter and help get my money back. I am writing this mail in a far serene tone.
Khadija
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