| Name of Complainant | |
| Date of Complaint | June 20, 2021 |
| Name(s) of companies complained against | Travlook |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I booked a ticket through travlook and they cancelled the ticket and have not refunded even after 21 days. When i called the customer care on 0124 643 4800 they are not responding and they are also not responding to my emails support@travolook.in
Kindly advise on the next step and how to resolve this,
Regards,
Mahendran
Email proof of payment and cancellation as below
Dear Customer,
Greetings from Travolook.in!
This email is regarding your booking reference number : REF841699507
We apologize for the inconvenience caused to you.
This is to inform you that your reservation was cancelled due to an operational reason .
Refer to your discussion with our agent dated 27-May-2021.Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 10-15 working days (excluding Saturday, Sunday and Gazetted holiday)..
Your patience in this regard will be highly appreciated.
The refund shall be as per the policy.
For immediate assistance please call 0124-643-4800.
To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on 0124-643-4800.
In case of any queries, please mail us at support@travolook.in
NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.
Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.
Regards
Neha Tigga
Support Team
0124 6434800
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