No resolution from Appellate. Not able to make and receive calls on international roaming.

Name of Complainant Viraj
Date of ComplaintNovember 8, 2019
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Viraj:

I came to Canada on 10th September and was able to make and receive calls on vodafone international roaming till around 20th October.

After my roaming pack was over, my balance went into negative and then I recharged and I think from that time

I am not getting any calls and also while dialing any India number it just disconnects without any tone.

I am able to make calls to only vodafone customer care numbers which is +919923399233. SMS is working fine.

I also tried inserting the SIM in another handset and it is the same issue.

I have been in touch with vodafoneidea customer care and appellate from 25th November and the issue is still not resolved. Moreover, many a times I do not even get a response to my emails even from appellate although I said it is important as I don’t receive calls so I won’t know if I’m getting important calls.

I have a service number which they mentioned in the email i.e. 2037140984

I asked them 2-3 times for an appeal number so that I can go to TRAI, they did not even give that and dint reply anything related to that.

I think they had also closed this without even confirming from me if the issue is really resolved.

Many times they also give wrong information, like 2 times they gave me email id of nodal officer which bounces back stating it does not exist.

Image Uploaded by Viraj:

No resolution from Appellate. Not able to make and receive calls on international roaming.

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