Name of Complainant	ONKAR SINGH BINDRA
Date of Complaint	August 15, 2023
Name(s) of companies complained against	Flipkart Internet Private Limited
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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A PRODUCT ORDER NO. OD328681135417635100 DATED 21/7/23 “Sporto Fitness S-102 Multi Purpose Bench”(DOC.1TOP IMAGE) ORDERED ON FLIPKART ON 21/7/23 WAS DELIVERED BY THEIR COURIER PARTNER EKART IN”TOTALLY UNASSEMBLED CONDITION”ON 28/7/23 (DOC. 1)
SO I MARKED FOR IT’S REPLACEMENT ON THEIR  SITE & ALSO SENT AN EMAIL ON 2/8/23(YOU CAN CHECK THEIR RECORDS). DEFECTIVE PRODUCT WAS PICKED FOR REPLACEMENT  BY EKART ON 2/8/23 (AS MENTIONED ON SIITE) & Replacement ID: 12302877492843194183 DATED 2/8/23 WAS ISSUED ON FLIPKART SITE.
THEN  I RECEIVED UNDERMENTIONED “SMS” :

Sunday 6 August 2023
Ekart Update :Sporto Fitness S-102 Multip…REPLACEMENT with tracking ID FMPP1792531344 from flipkart.com, will be delivered ON  before 9pm today by Ekart delivery executive (call 07961730303, PIN 141)10:29 AM

BUT ON 6/8/23,IT WAS SECOND TIME DELIVERY BOY OF “EKART” INSTEAD OF DELIVERING”REPLACEMENT FOR  FOR THE ABOVE “Sporto Fitness S-102 Mul.” DELIVERED  A “WRONG PRODUCT”( OVAL SHAPED ) (DOC.1). WHEN I ASKED HIM WHY IS HE DELIVERING A “WRONG PRODUCT”, HE HAD NO ANSWER.
I RETURNED THE PRODUCT .
“THEN AFTER THAT UNDERMENTIONED MESSAGE WAS RECEIVED ON 6/8/23 AT 6.53 PM”
  *Important Order Update*
Sorry, your order of “Sporto Fitness S-102 Mul” REPLACEMENT could not be delivered due to unexpected logistical issues experienced by the courier.
  The next delivery attempt will be made on *August 07, 2023*. Please wait until *9 pm* for your order to be delivered.
  You can view the delivery executive’s details once the order is *out for delivery* here: *www.flipkart.com/account/orders*
  Please ensure availability at this contact number for a smooth delivery experience.

AGAIN NO ONE CAME TO DELIVER REPLACEMENT.
THEN I RECEIVED THE UNDERMENTIONED SMS :

                                                                                                                      Thursday 10 August 2023
Ekart Update: Sporto Fitness S-102 Multip…REPLACEMENT with tracking ID FMPP1792531344 from flipkart.com will be delivered before 9 pm today by Ekart delivery executive (call 07961730303, PIN 125) 1 11:17 AM. “BUT AGAIN NO ONE CAME TO DELIVER THE REPLACEMENT”.I INFORMED FLIPKART FOR THE SAME (YOU CAN CHECK THEIR RECORDS).

SO BY THIS TIME I WAS FRUSTRATED THAT EVEN AFTER SENDING 5 REMINDERS TO FLIPKART CEO ,CS-HEAD AND GRIEVANCE OFFICER ( 1ST ONE ON 2/8/23)
I HAVE NOT RECEIVED “CORRECT PRODUCT” OR REFUND AMOUNTING TO RS. 2996/- AS PER INVOICE (DOC. 2) . SO ON 12/8/23 I SENT A 6 TH REMINDER TO FLIPKART CEO, CS-HEAD AND GRIEVANCE OFFICER TO REFUND THE AMOUNT OF RS. 2996/- IN MY SAVINGS BANK ACCOUNT AT EARLIEST AS COMMITTED BELOW ON THEIR SITE !!  

Sporto Fitness S-102 Multip…REPLACEMENT
Color: BlackSeller:SPORTO FITNESS₹2,996 Refund Accepted Refund ID: 12302886735009213760
Aug 14  ₹2996.0 will be refunded to your Bank Account within 2 business days(Bank holidays not included)

 ALSO ON 12/8/23 I RECEIVED A CALL FROM THE GRIEVANCE SECTION(MS. TASLEEM )(AUDIO RECORDING  DOC. 3) . I TOLD  HER THAT  IT HAS BEEN 22 DAYS & DESPITE MY SENDING 6 REMINDERS I HAVE NOT RECD. REFUND OF RS. 2996/- YET . SHE TOLD ME TO SEND PHOTOGRAPHS OF “WRONG PRODUCT” RECEIVED ON EMAIL [email protected] . & THEN  SHE PROMISED  THAT SHE WILL ARRANGE REFUND AT THE EARLIEST.  ACCORDINGLY,I SENT PHOTOGRAPHS OF”WRONG PRODUCT”  VIA EMAIL ON [email protected] ON 12/8/23.( WHICH WAS RECD. BY THEM .YOU CAN CHECK THEIR RECORDS)

 ON 15/8/23  I ALSO INFORMED VIA WHATSAPP, INCHARGE EKART HUB CHANDIGARH , VIKRAM (MOBILE NO. 9814163421) AT 3.01 P.M.(YOU CAN CHECK HIS PHONE)  (DOC. 2 ATTACHED) THAT CONCERNED ITEM  Sporto Fitness S-102 Multip… WAS PICKED BY THE DELIVERY PERSON FOR REPLACEMENT  ON 2/8/23 AND AFTER THAT I HAVE NOT RECD. THE REPLACEMENT     TILL DATE ( AS PER TRANSSACTION ID —  FMPP1792531344  AND HIS DELIVERY PERSON IS LYING THAT HE DELIVERED IT ON 10/8/23 , AS ON THIS DATE I WAS NOT IN MY HOUSE FOR WHOLE DAY !! SO HOW HE CAN DELIVER IT ??  

 SO,  TILL DATE I HAVE NOT RECEIVED ANY REPLACEMENT OR REFUND !! Under the Consumer Rights Act 2015 FLIPKART IS responsibleTO ENSURE THAT “CORRECT” order is delivered to me at my address AND IF NOT THEN REFUND IT’S AMOUNT IN MY BANK ACCOUNT Consumer Goods (Right to Free Return) Act, 2015. (2) WHICH SAYS –A refund must be given without undue delay. BUT TILL DATE I HAVE NOT RECEIVED ANYTHING EVEN  AFTER  25 DAYS OF ORDERING  PRODUCT  !!

VERY STRICT ACTION IS TO BE TAKEN AGAINST FLIPKART  AND IT SHOULD BE PENALISED  FOR UNFAIR TRADE PRACTICE SO THAT  IT REFUNDS THE  AMOUNT OF RS. 2996/- (AS per  INVOICE ATTACHED BELOW(DOCUMENT 2)  AS COMMITED ABOVE ON THEIR SITE ) AND  PAYS RS. 10000/- FOR UNDERGOING  ACUTE MENTAL HARASSMENT,SUFFERING,DEFICIENCY OF SERVICE AND FAULTY PRODUCT DELIVERED TO ME .
 
ONKAR SINGH BINDRA
GENERAL MANAGER
EMER.
CHANDIGARH.

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