| Name of Complainant | |
| Date of Complaint | July 5, 2019 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered food from Zomato. Where i ordered Idli sambar where idli came completely dipped inside sambhar hence the idli got completely soggy was not even tasting good. On which i reached out to customer support chat of zomato on which first my chat was closed as i was not online for 10min whereas i was made to wait for 6 minutes but later as i was on my shift and couldn’t continuously stay online so my chat was firstly closed in 13 minutes. When i saw it was fair from their part but later post my shift i again went on chat option i again did the formality again initiated a chat. Within 5 minutes again my chat was closed now this time i was online i was talking to the customer support person being online still they closed the chat. I re tried initiating a chat but i was not allowed to and neither did Zomato approached for the same.
My order id is 1909076820
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