| Name of Complainant | |
| Date of Complaint | October 8, 2020 |
| Name(s) of companies complained against | TATASKY broadband |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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From Oct 6th around 18:30 PM I have no internet connectivity. I have called Tatasky Broadband Customer care and logged a ticket. Based on customer care initial troubleshooting(Router reboot) issue didn’t fix so he raised a ticket and person they said a technician will visit your site next morning. Next day on Oct 7th I called Customer care around 12:15PM and they said to wait for another 2 hours and also confirmed a technician will visit. I called after some time again and this time Customer care person mentioned they forwarded my case to concern Team and this time they asked to wait until end of the day.
I have read below “Complaints Redressal Mechanism” on their website and what I find issue with 3rd bullet, it is mentioned that complaint shall communicated to Customer via call, email, sms and also data & time of registration of complaint and likely resolution time of the complaint will also communicated but for this particular issue I didn’t received any calls/emails/sms about likely resolution time and infact I have to call them to know when they will send the technician etc…
Until now the issue is not fixed and they simply promising on call it will be done immediately, if I asked them to connect to some Sr. person they simply forward the calls and even after waiting 15-30 mins no one connect to discuss the issue.
Another issue is even they closed the tickets without providing resolution and have to call them to raise another ticket for getting the issue resolved.
It is wasting so much of Customer time to get one issue fixed by Tatasky Broadband Service.
Please let me know if you need more details.
Complaints Redressal Mechanism:
Call Center
- A unique Docket Number / Complaint Reference Number is provided to you for all the complaints.
- We will retain details about complaints for each docket number for a minimum period of three months.
- Complaint center shall communicate to you through call, email or SMS, the docket number, date & time of registration of complaint and likely resolution time of the complaint to you upon receipt of such complaint.
- Redressal of the complaints and service requests shall be in accordance with the time frame as specified under the Quality of Service regulations issued by TRAI, and for those cases wherein such time frame is not specifically defined shall be addressed within a period not exceeding three days.
- On completion of action on a complaint, details of action taken on the complaint shall be communicated to the you and the same shall be updated in our records.
