No booking confirmation but got booked and money deducted

Name of Complainant Shiv
Date of ComplaintApril 25, 2021
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Shiv:

due to no booking confirmation while after payment payment and didn’t received any msg or didn’t shown in my bookings; so I did booked another but after visiting the hotel i come to know that both the transactions got booked; so I tried customer care for about 45 mins; no response at all. in search of cancellation and refund it’s got cancelled unfortunately and only  rs.79 refund shown for rs.1501 booking amount; regarding this I am tried to discuss with customer care they are not helping me at all.

Image Uploaded by Shiv:

No booking confirmation but got booked and money deducted

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