| Name of Complainant | |
| Date of Complaint | October 6, 2026 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello,
I have ordered a new prepaid sim card from airtel on 10th August 2026 and made the payment as well. I have completed all the required steps which was informed over the app. The details were verified and the sim card was supposed to be delivered by next working day but till today there has been no update from the airtel team. I have raised the issue multiple times on twitter and I was asked to visit the service centre for further clarification. Upon visiting the service centre, they inform me that they cannot handle the query since it is ordered online. I asked for a customer care number and connected with them. They are informing me that the service is pincode specific and is available in Bangalore location. They are asking me to cancel the order now after no updates and making me wait for 3 days. And I am unable to delete my order as well and there is no support from the airtel team.
