| Name of Complainant | |
| Date of Complaint | November 21, 2021 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear team,
This has reference to my recent laptop purchase from amazon dated on 12th October 2021. My order id is 403-5639778414834. I received my order on the 13th october but when I opened my items I found that the seal was broken and there were so many scratches on the rear and back of the laptop.
I had requested for the replacement but no one came to pick up the same. Then I requested for the return which was supposed to be completed on 14th october and I have been waiting since then after so many follow ups with the customer care team and no one has responded with a concrete reply yet.
This is a really unprofessional and unpleasant experience with the amazon purchase. I would request you to look into this matter on top most priority and refund my money. This has been more than 15 days and I have been continuously following up with the team but no one is helping me to get my refund.
Item detail: Acer Aspire 5 Intel core i3 11th gen.
My delivery address is below
Rupesh jain
D32 Vikas Marg Laxmi Nagar (Vg learning building) Above Dominos Pizza.
New Delhi 110092.
