never received the package i ordered

Name of Complainant Rimon fadil p.s
Date of ComplaintJuly 8, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Rimon fadil p.s:

i had ordered plushies from a company known as plush toys. i came across the website through an ad in instagram. i had first ordered on 23 april 2023 and the amount was 315rs. when i checked the webiste they didnt show any ofthe order status. so i had called,messaged and even emailed them about it and no reply was given. the next time i made an account and then ordered on 9 may 2023 and the amount was 199rs. They showed that i had ordered it but didnt update me with anything else. today (8 july 2023) i just wanted to know if anything changed but i got to see that the website was down and alot of people has gone through the same issue. i just hope i get my refund. i even have my bills and transaction history and even the messages ive send them.

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never received  the package i ordered

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