| Name of Complainant | |
| Date of Complaint | January 13, 2019 |
| Name(s) of companies complained against | Vodfone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Vodafone India — network issue
1 Review
amit bohra on Jan 13, 2019 Mark as Resolved
Phone/Mobile Number: 9742812307
Hi Team,
Had raised a complaint on 30th Nov 2018 that i am having network issue at my new location. They told it will get resolved soon. Had clearly told would not pay the bill until issue is resolved. Got a call in 1st Dec that some one will visit my location and resolve the issue. Which did not happened till 31st Dec, post lot of calls and follow-up. They kept on barring the call despite of giving details. Now when asking to wave-off the bill because of network issue, they tell (Mohit from Co-operate team, that it is rental and can not be waived off. Even after talking to there representative they tell have not talked. Attaching the complete mail below.
++ appellate.
Regards,
Amit
On Sat, Jan 12, 2019 at 4:54 PM amit bohra <eramitbohra@gmail.com> wrote:
Hi Team,
Some lady had talked to me yesterday evening and told network team did not get permission to come inside home
Had told they visited on 31st and taken reading from within the home and told we revert back today. From morning have not got even a single call how come you can ask was not reachable.
On Sat 12 Jan, 2019, 12:07 AM <corporatecare.india@vodafoneidea.com wrote:
Dear Amit
Thank you for writing to Vodafone Idea Corporate Care.
I try to contact you multiple times today but call was not answered
I will be assisting you today with regard to concern for your Vodafone mobile number 9742812307
I would like to inform you the following points
oYour network complaint # 384021798 was raised on 29/12/2018
oOn 3/1/2019, our team has updated the remarks that the status will be updated in 5 working days
oYou can activate MCI service free of cost for 3 months
oAs per the team update, we are unable to process the reversal for network concern
Further, you can contact us on 9886098860 and this number is toll-free only when calling from an Indian Vodafone Number or you can contact us on Vodafone web chat via My Vodafone app or Vodafone website if Wi-Fi is available to you
If you have any further questions, please feel free to contact us quoting the following reference number 226391585
The future is exciting. Ready?
Chrungu,Deepak
Vodafone Idea Corporate Care
Contact details:
For Enquiries: 199 (chargeable for agent access@50 p/3 min)
For Complaints / Requests: 198 (Toll Free)
For all company paid accounts : 9920055666 / 55666
E-mail: corporatecare.india@vodafoneidea.com
Website: www.vodafoneidea.com
Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.
www.vodafone.in/m92
On 1/11/2019 6:38 AM; From: eramitbohra@gmail.com; To: corporatecare.india@vodafoneidea.com; ; ?CC: ; Subject: Re: VODAFONE OVERDUE PAYMENT FINAL REMINDER BC3;
Hi Team,
Let me know a number where i can contact. What do you mean by service resume when the connectivity issue is not resolved. I am hoping someone will call today or share the number wherw i can contact.
Since network issue has not been resolved you would have to waive off this bills till issue gets resolved.
Regards,
Amit
On Fri 11 Jan, 2019, 6:24 AM amit bohra <eramitbohra@gmail.com wrote:
Hi Team,
What about the network issue, any resolution.
On Fri 11 Jan, 2019, 3:38 AM <corporatecare.india@vodafoneidea.com wrote:
Dear Amit,
Thank you for writing to Vodafone Idea Corporate Care.
I tried to get in touch with you but no response from your side I will be completing your request today regarding services for your Vodafone mobile number 9742812307
I would like to inform you that as check your Vodafone mobile number services are activate from our side yesterday.
If you have any further questions, please feel free to contact us quoting the following reference number 226364220.
The future is exciting. Ready?
Shivani Dhiman
Vodafone Idea Corporate Care
Contact details:
For Enquiries: 199 (chargeable for agent access@50 p/3 min)
For Complaints / Requests: 198 (Toll Free)
For all company paid accounts : 9920055666 / 55666
E-mail: corporatecare.india@vodafoneidea.com
Website: www.vodafoneidea.com
Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.
www.vodafone.in/m92
On 1/10/2019 8:19 AM; From: eramitbohra@gmail.com; To: corporatecare.india@vodafoneidea.com; ; ?CC: ; Subject: Re: VODAFONE OVERDUE PAYMENT FINAL REMINDER BC3;
Hi Team,
This is really frustrating, no solution to the problem till now.
I keep getting call for bill and outgoing calls barred but no one is ready to provide a solution.
Because of call getting barred and vodafone showing such irresponsible behaviour had to pay the bill.
But i am not going to pay any further bills and proceed for porting.
Thanks a lot for no resolution to the issue and frustrating the customer.
Regards,
Amit
On Wed, Jan 9, 2019 at 11:19 AM amit bohra <eramitbohra@gmail.com> wrote:
Hi Team,
Request to please call post 5:00 PM or provide a number where i can call.
Regards,
Amit
On Tue, Jan 8, 2019 at 2:59 PM <corporatecare.india@vodafoneidea.com> wrote:
Dear Amit
Thank you for writing to Vodafone Idea Corporate Care.
I try to contact you multiple times today but call was not answered
I will be assisting you today with regard to concern for your Vodafone mobile number 9742812307
I would like to inform you the following points
oYour network complaint # 384021798 was raised on 29/12/2018
oOn 3/1/2019, our team has updated the remarks that the status will be updated in 5 working days
oYou can activate MCI service free of cost for 3 months
oAs per the team update, we are unable to process the reversal for network concern.
If you have any further questions, please feel free to contact us quoting the following reference number 226246034
The future is exciting. Ready?
Deepak
Vodafone Idea Corporate Care
Contact details:
For Enquiries: 199 (chargeable for agent access@50 p/3 min)
For Complaints / Requests: 198 (Toll Free)
For all company paid accounts : 9920055666 / 55666
E-mail: corporatecare.india@vodafoneidea.com
Website: www.vodafoneidea.com
Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.
www.vodafone.in/m92.
On 07-Jan-19 6:56 PM; From: eramitbohra@gmail.com; To: corporatecare.india@vodafoneidea.com; ; ?CC: ; Subject: Re: VODAFONE OVERDUE PAYMENT FINAL REMINDER BC3;
Hi Deepak,
Was in meetings so could not pick up the call. Please call now if possible.
Also, did not get what do you mean by below:
“oAs per the team update, we are unable to process the reversal for network concern”
Regards,
Amit
On Mon, Jan 7, 2019 at 6:25 PM <corporatecare.india@vodafoneidea.com> wrote:
Dear Amit
Thank you for writing to Vodafone Idea Corporate Care.
I try to contact you multiple times today but call was not answered
I will be assisting you today with regard to concern for your Vodafone mobile number 9742812307
I would like to inform you the following points
oYour network complaint # 384021798 was raised on 29/12/2018
oOn 3/1/2019, our team has updated the remarks that the status will be updated in 5 working days
oYou can activate MCI service free of cost for 3 months
oAs per the team update, we are unable to process the reversal for network concern
If you have any further questions, please feel free to contact us quoting the following reference number 226246034
The future is exciting. Ready?
Chrungu,Deepak
Vodafone Idea Corporate Care
Contact details:
For Enquiries: 199 (chargeable for agent access@50 p/3 min)
For Complaints / Requests: 198 (Toll Free)
For all company paid accounts : 9920055666 / 55666
E-mail: corporatecare.india@vodafoneidea.com
Website: www.vodafoneidea.com
Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.
www.vodafone.in/m92
On 1/7/2019 8:07 AM; From: eramitbohra@gmail.com; To: corporatecare.india@vodafoneidea.com; ; ?CC: ; Subject: Re: VODAFONE OVERDUE PAYMENT FINAL REMINDER BC3;
Hi Team,
Any Updates on the Issue?
Also, my phone has been barred again.
Regarding Bill request you to waive off the amount because of bad service.
Let me know the final amount after above so can pay it.
Regards,
Amit
On Thu, Jan 3, 2019 at 7:18 PM <corporatecare.india@vodafoneidea.com> wrote:
Dear Mr. Bohra,
Thank you for writing to Vodafone Idea Corporate Care. Regarding Vodafone Mobile Number 9742812307.
I appreciate your patience and I am writing to you in relation to your initial complaint on 03/01/2019 about your network coverage and confirm the outcomes of our conversation on 9742812307 at 07:10 PM.
As discussed today, the investigation has provided the following information found that we have planned improvement in network on your nearby site.
It will completed within 5 working days.
Vodafone is continuously monitoring our customer’s needs to improve our network, so your feedback is valuable to understand where to prioritize our resources and add additional towers to improve our network next.
There are some things that you can do to try and improve your connectivity. You can find these at https://www.vodafone.in/help-support/basic-mobile-network-troubleshooting-steps
In additional, you can activate the Missed Call Information services by simply sending SMS as below:
ACT MCI to 199 (Toll Free).
Post sending SMS the service will be activated within 30 minutes.
Please note that, rental of this service Rs.30/month. We can provide free of cost for 6 months.
Further, we would like to inform you that, Missed Call Information service does not work when customer is roaming and in case calls are diverted to another number.
In addition, your mobile number should not be switched off for more than 8 hours; alerts are given for last 8 hours only.
We will keep you informed as Vodafone adds more towers in your location and hopefully it will improve soon.
Again let me apologize for the inconvenience this is causing you and look forward to serving you better in the future.
If you have any further questions, please feel free to contact us quoting the following reference number 226088736.
The future is exciting. Ready?
Manoj Singh
Vodafone Idea Corporate Care
Contact details:
For Enquiries: 199 (chargeable for agent access@50 p/3 min)
For Complaints / Requests: 198 (Toll Free)
For all company paid accounts : 9920055666 / 55666
E-mail: corporatecare.india@vodafoneidea.com
Website: www.vodafoneidea.com
On 1/3/2019 10:26 AM; From: eramitbohra@gmail.com; To: corporatecare.india@vodafoneidea.com; ; ?CC: ; Subject: Re: VODAFONE OVERDUE PAYMENT FINAL REMINDER BC3;
Hi Mahesh,
My calls are again barred, this is becoming very stressful. Let me know if you guess are unable to resolve the issue will switch to other network.
On Wed, Jan 2, 2019 at 2:10 PM <vodafonecare.kar@vodafoneidea.com> wrote:
Hello Amit,
Thank you for contacting us. My name is Mahesh, and I will be assisting you today regarding services for your Vodafone number 9742812307.
I would like to inform you that, I have forwarded your request to the respective team and you will be receiving a response within 24 hours.
For future correspondence, I request you to write Corporatecare.India@vodafoneidea.com for further assistance.
For future correspondence, you can refer to your service request number; 226008051.
Thank you
Mahesh
Website: www.vodafone.in
On 12/31/2018 2:53 PM; From: eramitbohra@gmail.com; To: Bh.Yogendra6@vodafoneidea.com; Vodafonecare.kar@vodafone.com; ; ?CC: ; Subject: Re: VODAFONE OVERDUE PAYMENT FINAL REMINDER BC3;
Switching the mail ID
Hi Yogendra and Team,
My issue is not yet resolved and calls are barred again.
Have clearly told until the network issue is not resolved will not be paying the bill.
Instead of resolving the issue barring the calls is not going to help.
Have mostly being prompt in paying when there was no issue.
Today also got a call from Network team and was told some one will visit at 2:30 PM.
Have neither got a call or anybody visited tried reaching the number 9513510578 as well as Divya’s but no one picked. Would request to please resolve this issue or let me know if need to switch operator.
Regards,
Amit
From: Amit Bohra
To: “Yogendra6, Bh, Vodafone India (external)” <Bh.Yogendra6@vodafoneidea.com>
Subject: Re: VODAFONE OVERDUE PAYMENT FINAL REMINDER BC3
Hi Yogendra,
Have informed many times, request to resolve the issue.
Please find the attach mail for details. Have tried on Divya number but it keep on diverting.
Regards,
Amit
From: “Yogendra6, Bh, Vodafone India (external)” <Bh.Yogendra6@vodafoneidea.com>
Date: Monday, 24 December 2018 at 4:25 PM
To: Amit Bohra
Subject: VODAFONE OVERDUE PAYMENT FINAL REMINDER BC3
Name# MR. AMIT BOHRA
Mobile #9742812307
Account #61576461
Dear Sir/Madam,
You are our valued customer. We take pride in being able to serve you and have always been happy to help.
We have been trying to contact you over the past few days through several means to request for payment due from you. Our records show that an amount of Rs.1414/- remains unpaid on your Vodafone account.
We have also sent you (an) email dated reminding you to make the said payment, which you have ignored.
This letter may be read as a legal notice, calling upon you at our discretion to pay your dues immediately, failing which further action may be initiated by us.
For any clarification or any enquiry in regard to the outstanding on your account you can contact Mr/Ms.divyaContact no 9742804654between 10 am to 6 pm(Monday to Saturday)
In case you have any concern related to your bill, request you to write back to “Vodafonecare.kar@vodafone.com”
You can also make a payment through (Quick Bill Pay) on vodafone.in.
N.B: Please ignore this letter if you have already made the above outstanding payment or communicated with Vodafone on this regard.
Thanking You
Yours truly,
Yogendra
Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone Partnership
This E-Mail (including any attachments) may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be construed unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or may contain viruses. Vodafone Idea Limited does not accept any liability for any errors, omissions, viruses or computer shutdown (s) or any kind of disruption/denial of services if any experienced by any recipient as a result of this e-mail.
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