Network issue and customer care service very poor

Name of Complainant Sunil kumar
Date of ComplaintOctober 11, 2018
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Sunil kumar:

Dear sir,

I am facing network issue from the day of joining in Vodafone .

I talked with customer care about my issue.

Here I explained what customer care suggested me

1>switch off my mobile put sim on slot 1 and restart phone my problem short out

No results then I again called.

2>put my sim to another mobile and check.

Same network issue with both mobile.

3>put network selection in manual mode

No results

4>Manually setting of confugconfigu.

No results.

5>we are upgrading our network speed so there may be a network issue this problem will short out by tomorrow 8 am

Then again I called customer care and they blocked my connection.

Vodafone  nonsense company don’t have any manner to short out customer problems.If we call again and again to short out problem u Vodafone nonsense family blocked customers connection to customer care.

This type of culture Vodafone people are following.

If you are unable to give service then clearly say to customer that u have a network strength problem all over Mumbai.

 

Image Uploaded by Sunil kumar:

Network issue and customer care service very poor

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