| Name of Complainant | |
| Date of Complaint | November 5, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I asked to change to top up from bill pay. I received a text saying the network maybe be down shortly. It has now been 5 days. I rang customer service and was told this is normal and standard is3 to 5 days. On day 4 I rang customer service and was told it was an issue. So now it is not standard and no one can tell when this will be resolved. I am unable to contact anyone and no one can contact me. This is terrible customer service as no one can give me a straight answer.
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