| Name of Complainant | |
| Date of Complaint | April 14, 2023 |
| Name(s) of companies complained against | Netmeds |
| Category of complaint | Medical |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Netmeds cheats customers !!
My following issue has not been resolved yet. Despite of requesting agaìn and again to refund the discount amount still it has not been refunded.
On 26.01.23, I received a SMS from Netmeds offering 26% grand sale discount on republic day having coupon code GRAND26. Immediately I ordered medicines, order no.16746717709000195ASO2.
While placing order, I had put the desired coupon code which was validated by Netmeds system confirming “Coupon code applied”. I also paid billed amount online on good faith. I did not notice that offered discount was not given. On delivery of the ordered items along with bill, I noticed that discount figure in all items are zero.
Immediately, I contacted customer care of Netmeds and informed for not giving 26% offered discount. I also sent an email to Netmeds requesting to refund the discount proceeds as promised.
Regular follow up through email and telecon done with customer care. They denied discounts on my order.
Being a senior citizen, I did not expect such type of manipulative and deceitful practices from Netmeds.
Requesting the concerned authority to look into the matter and arrange refund of my discount proceeds.
From my bitter experience, I don’t recommend Netmeds, it’s a fraud company, do false commitment in their website just to trap orders. Don’t order on Netmeds.
While talking to customer care representatives of Netmeds it always happens of holding the call for a longer time and then disconnected. Complaints submitted through are simply ignored.
Netmeds are doing cheating business in many ways. It’s a fraud company, do false commitments through SMS and in their website just to trap orders. Don’t order on Netmeds.
A Banerjee
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