I received an SMS on 17th July stating that my postpaid plan had been upgraded from ₹299 rental to ₹399 rental, which I had not requested. So I immediately lodged a complaint about this and requested for its reversal. On the 18th, I received a call from Vodafone acknowledging the receipt of the complaint and I was told the reversal will be processed soon.

Since there was no update after this, I spoke to another Vodafone customer care executive on the 26th enquiring about the same and I was told it will be resolved within 24hrs, but no action was taken.

After this, I called up the customer care support again on 29th, and this is when I was informed that the previous postpaid plan had been discontinued. And as a result, my plan was upgraded by default.

I am not willing to pay this higher rental and want to switch to prepaid. However, I have been charged according to the new plan rental since 17th and my billing cycle resets on the 26th of every month. As a result, I am being charged an extra amount in my July bill.

If I was informed about the discontinuation of my previous postpaid plan on the 17th itself, I would have requested for transferring to prepaid on the same day, avoiding all the additional charges from 17th to 30th July.

After repeated emails to their email id: appellate.mum@vodafoneidea.com, I have only received responses asking me to complete my bill payment without resolving my actual complaint.

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