| Name of Complainant | |
| Date of Complaint | October 10, 2022 |
| Name(s) of companies complained against | Goibibo |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Team,
This is to keep you informed that i have made a booking from VTZ to BLR for travel on 10/10/22 and PNR is T238PC. However I did made a booking with correct name Meeran Karimulla Mohammed and also the ticket is evident on the same also I can find the same on existing booking details on website currently. Whereas post check in with Airline- AirAsia, the name on the same is printed as Meeran Md on check in ticket.
I did contact Airlines on the same where they came up saying that this is the name updated by agency from where I made a booking and nothing can be done from their end. After multiple conversations with Airlines they came up with a solution to make new booking on the same airlines so they can cancel the existing one subject to they receive approval on the same. I am left left with no other options to do so with additional 3200 rupees added up from my pocket and the New PNR is J6K48N.
Previous ticket was bought for the rupees @5463 on 28th Aug 2022 and now new ticket was bought @ 8666 on 10th Oct 2022 due to name discrepancy. Ultimately I am the one who facing this issue due to the error at you end.
I was also trying to connect with smartbuy and goibibo where I was unable to get in touch with them since last 2 days.
Post this i managed to connect with Goibibo team with and executive Divanshi through my phone whereas she came with no answer to the query above and simply got an answer that nothing can be done. Not sure why I am being penalized over here with no fault of mine.
I need an appropriate solution here that where the fault has been made and I need an refund of that additional 3200 rupees which I paid for making a new booking along with cancellation of previous booking with full refund on the same without any deductions. Also please note that i have made a booking with Goibibo as partner as i have done earlier whereas now I have got correct name captured on the Check in ticket.
This has caused a huge mental pressure to me and my family member causing such kind of discrepancy before the travel.
Attached Ticket and check in Ticket for your reference
Image Uploaded by Meeran Karimulla Mohammed: