Name of Complainant	Shruti Jyotishi
Date of Complaint	November 20, 2021
Name(s) of companies complained against	myntra
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I had purchased a Dressberry Purple and Coral dot print Midi A-line dress on 27th October 2021. The product was delivered to me on 28th October 2021 and upon receiving the product I realised that I would have fit issue so I placed a return request the very same day without even trying the dress. My return request got rejected citing used and damaged product was returned and it has been reshipped to me. I communicated with the customer care at Myntra that the return request was rejected without any genuine reason. They kept on parroting that they understand my concern but can’t help me with this saying that a stringent quality check was done and the product returned was used. When asked to share their process of finding and concluding on how the product appeared used to them they declined saying it’s an internal process and can’t be disclosed. They have found a new way to cheat customers, imposing them to keep products that are of no use to them. They advertise that your shopping experience at Myntra will be like no other, and its true..no other companies does like this. I shop online a lot but never faced any such issues with other companies. I’ve received the reshipped product on 8th November 2021. The customer care executive are useless and are not ready to accept that the product was returned as it was from my side

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