Myntra – rec’d worn and torn out product

Name of Complainant Sonal Surana Lodha
Date of ComplaintApril 29, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Sonal Surana Lodha:

I had placed an order for a high value watch from Myntra, but i received an old and torn out product.
When asked for an exchange/refund, the product was rejected by the return pick up guy due to obvious reason the product did not match the product I ordered.
Now when raised a complaint twice, Myntra it’s not their fault and this product was a paid order. Hence, i am losing out on money with no watch in hand.
Request you to please help me with this so that I either receive the product or get a complete refund.
Thank you in advance.

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