| Name of Complainant | |
| Date of Complaint | August 27, 2022 |
| Name(s) of companies complained against | myntra |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Purchased brown and beige Anouk kurta set from myntra on Aug 5 20220and got delivered on Aug 12, 2022(for delivery also i called delivery agent many time, he was very irresponsible), when i opened the sealed packet i found that set was partial i.e, trouser was not there with kurta. Immediately i raised complained throu myntra customer care number.. They gave me complaint no. Issue IN22081517125159825098 and told me to wait till 17 aug 2022 they will revert. Then on 15 aug i recd the notification stating “Myntra15 Aug, 05:21 pm
Dear Abha,
This is with regards to your complaint about not receiving the complete product ”Anouk Women Brown & Beige Striped Pure Cotton Kurta with Trousers”.
We regret to inform you that we are unable to accept the return/refund request for this product based on the following details:
– Product went through the mandatory quality check.
– As per the packaging footage, the correct product was shipped.
– The product was sealed in tampered-proof packaging.
– No instance of package tampering was reported.
It is never our endeavor to hassle our genuine and loyal customers, however, in situations like these, to avoid platform abuse, we rely on information best available to us. If you have additional details that may help us re-investigate the issue, we will be more than happy. You can share the details by replying to this message.
We regret any inconvenience and appreciate your understanding.
Regards,
Meharban | Myntra
Everything You Need To Look Good”
Again i contacted again they created complaint IN22081717170428444823
And told me to wait till 22 Aug 2022. Finally on 22 aug i got same response from myntra stating”
I understand your concern to know about the current complaint status. Please accept my sincere apologies for the inconvenience caused.
We are working on your complaint. Please be assured that we will proactively follow up and get back to you with an update within 24 hours.
You may also check the status of the complaint under “Help Center-Recent Queries” in the App/Website.
We appreciate your patience and understanding.
Note: You will receive an SMS notification with the “Survey Link”. Please share your valuable feedback on the interaction experience with us.
We value your association with Myntra.
Regards,
Shifan | Myntra
“Everything You Need To Look Good””
Then i finally called to escalation team, they said they cant help me with my refund as investigation team had declined ur request and when i asked them to provide me cliping of packaging they denied.. Now i m stucked and i felt like being cheated by myntra.
I really looking for help from this forum as i am cheated by myntra .
