| Name of Complainant | |
| Date of Complaint | November 5, 2022 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I was making an payment on 31st of October for purchase of online classes. The payment got declined . I tried again but the paytm was getting failed saying the transaction limit is exceeded. I checked but I has not made any transaction in excess of the prescribed limit.
I raised my issue in the 24×7 help section of paytm app. I got the reply saying my transaction got declined because of risk policy of paytn. However they dint give me any solution regarding the question I asked. I raised multiple tickets but nowhere did I find any solution. I tried making the payment again and changed my pass code but it was not successful.
I called the customer care number and spoke to the executive. He asked me to wait for 24 hours and then the transactions will happen. But that too dint happen. I was asked to send the screenshot of the error message . I shared it but they dint give me any solution.
I again called the customer support team , they told me that the issue is forwarded to the backend team and they’ll give a solution. I was asked to share the screenshot but the upload option was not working.
I urgently need to make the payment and I’m struggling from last 4 days . Being a student I’ve only limited money and all my money is in paytm payments bank.
We consumers trust a platform and deposit our hard earned money so that we will have an ease with our day to day transactions.
If a bank is blocking an account for security purposes prior notice should be given to the customers before blocking their needy accounts so that they can plan an alternative. Spending 4 days without being able to use the money in my account and not getting any solution is very disappointing. I am looking forward to take further action against paytm payments bank and here I’m seeking your help in this regard
