My money got deducted and the order was also not placed

Name of Complainant Parag wagh
Date of ComplaintDecember 2, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Parag wagh:

On 20th November i ordered nike jordan shoes that costed me around 18545 rupees when i payed the money via UPI they said error occurred and money was already been deducted from my account then i contacted them they told u will recive the refund in maximum 10 days and today its been 12 days i havent got my refund yet in this 12 days i have contacted them 5 to 6 times and everytime i got tue same answer that u will get the refund to make me sure they also sent me an email at that time i was like its okay i will get refund soon but still after 12 days I haven’t got any refund please help me with this whatever proofs i have i am attaching them i have attached phone pe transfer screenshot i have many proofs but as i can just choose one filr then i have sent u upi transfer screenshot

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