My IUC minutes are wrongly charged for a single call

Name of Complainant Mounika
Date of ComplaintDecember 6, 2019
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Mounika:

My jio plan is 444 along with 1000 non jio minutes.I made a call to a non jio number which I spoke for approximately 15 min.But it was charged a usage of around 880min( refer the screenshot attached).I spoke to customer care and got to know that its a system glitch at their end.I emailed the customer care with screenshot. It has been 15 days still there is no resolution.

Image Uploaded by Mounika:

My IUC minutes are wrongly charged for a single call

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