My account getting inaccessible

Name of Complainant Roopam Rani
Date of ComplaintApril 3, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Roopam Rani:

My account got inaccessible as they mentioned that I was doing excessive return and exchange.
I am a prominent customer and often do shopping there. I ordered a product but I received a torn and shabby top. I asked for exchange the delivery boy didnot pick it up. I spoke with the customer care but nothing substancial is happening.
Instead my account got shut down.
I believe if I was doing excessive return or exchange i should rather get notification about it. But blocking and shutting down my account is a vague move.

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