money transferred to wrong account

Name of Complainant Neeraj kumar goyal
Date of ComplaintJune 28, 2023
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Neeraj kumar goyal:

My name is Neeraj Kumar Goyal and i am HDFC credit card holder.
Usually i use Cred app for credit card payment and as well i paid my HDFC credit card payment through cred app on 28 march 2023.

but in this transaction there is a mistake amount of 3420.71 rs not credited my credit card rather that amount transferred to icici bank as my Hdfc statement showing and funny thing is i don’t have any icici account or credit card.

As my Hdfc statement showing

HDFC says amount is credited to icici bank and CRED said amount is credited to hdfc credit card.

Now above transaction is not traceable where amount is credited.
Transaction details are as below
HDFC Account number-501002284436896
Credit card last digit number -3992
Transaction date-28/03/2023
UTR number=308714852392
for your re i am attaching my bank screenshot with mark on mentioned transaction.

Please help me out in refund my money back.

Image Uploaded by Neeraj kumar goyal:

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