Money taken, recharge not done

Name of Complainant debasis mitra
Date of ComplaintNovember 15, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by debasis mitra:

On 9/11/20, I tried to get recharge on my BSNL prepaid connection for Rs 118/-, using debit card, through Mobikwik.

The amount was instantly debited, but no recharge made. The history on Mobikwik’s website also does not show any such item.

I tried to get their customer service on phone but none responded.

Image Uploaded by debasis mitra:

Money taken, recharge not done

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