Money not refunded by via.com

Name of Complainant Poonam Debnath
Date of ComplaintJanuary 11, 2021
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Poonam Debnath:

Hello Sir/Madam,

I had booked a flight on spice jet through via.com however due to covid restrictions the flight got cancelled. I was given the option to get full amount refund which I selected post which I got a notification that the amount has been refunded to my agent account which is via.com. This happened on 9th Jan.
After this, I tried contacting via.com lot of times through emails and calls but there has been no response from their end whatsoever. I would like to know the status of my refund and not getting any help from via.com
Could you kindly look into it and do the needful. The amount was 5603/-.

Image Uploaded by Poonam Debnath:

Money not refunded by via.com

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