| Name of Complainant | |
| Date of Complaint | September 6, 2023 |
| Name(s) of companies complained against | JIO mart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
To provide a brief overview, I placed an order on July 20, 2023, expecting a smooth and efficient process as I have come to expect from JioMart. However, my experience has been far from satisfactory. The initial problem arose when my order was inexplicably rejected on July 26, 2023. I received no prior notification or explanation for this abrupt rejection, which left me both bewildered and disappointed.
What adds to my concern is the misleading information presented in the JioMart app. According to the app, the complaints related to my order have been marked as “resolved.” However, this could not be further from the truth. Despite the app’s claims of resolution, I have yet to receive my refund for the rejected order. This discrepancy between the app’s status and the actual situation has only added to my frustration and mistrust of the support process.
The most concerning issue, however, is the pending refund for the rejected order. Not only has my time and effort been wasted in dealing with the fallout of the rejected order, but the promised refund has failed to materialize despite numerous assurances. It has now been over a month since the initial rejection, and I am yet to receive any form of reimbursement. This is entirely unacceptable and raises concerns about the professionalism and integrity of JioMart’s operations.
