Name of Complainant	Sarath Chander
Date of Complaint	July 16, 2022
Name(s) of companies complained against	Amazon
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

I have placed an order of a mobile phone in amazon.in on 18th June, 2022. At the time of the delivery, the delivery person arrived at our house without a prior call, unlike the previous deliveries. Since it was required to exchange the old phone we have been using to the new phone that is being delivered, we asked him to come back at night. The delivery person agreed with us and told us that he would come back later. But after sometime, we were notified that the order has been cancelled and that we will be refunded in 2-4 business days. But our order was never refunded as told. We have been repeatedly calling the Amazon customer care in order to let them know our problem but each and everytime we were being told that they would do it by the next 3-5 business days. They told us that a reference number needs to be generated but they never did anything in this regard.

Please be kind, and help us as soon as possible. Thank you.

Image Uploaded by Sarath Chander: