Name of Complainant	Shikhar Tiwari
Date of Complaint	September 13, 2020
Name(s) of companies complained against	JIO mart
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Text of Complaint by Shikhar Tiwari:

Sir/Mam,

With reference to the above, I wish to know why Jio Mart had not initiated any of the refunds till date? The Jio Mart app as well as the Whatsapp messenger service shows that the refund had been completed but in reality no amount has been credited in my bank account.

Please find below, the details of the orders which are eligible for refunds :-

Order ID : 15954389439090640A

Refund Amount : Rs 1.09
Order Date : 22 July 2020
Refund Reference ID : 20200729

2. Order ID : 15961176429062887A
Refund Amount : 381.69
Order Date : 30 July 2020
Refund Reference ID : 20200810

3.  Order ID : 15961202819067153A
Refund Amount : 137.20
Order Date : 30 July 2020
Refund Reference ID : 20200810

4.  Order ID : 15968629409018408A
Refund Amount : 1,760.05
Order Date : 8 August 2020
Refund Reference ID : 20200814

All the orders were prepaid, some directly via bank and some via wallet as I remember. A total amount of Rs 2,280.03 needs to be refunded to my account.

I have tried to contact customer support, emailed to [email protected] to which they replied that tefund has already been done, even the Jiomart app states that the refund has been done. But no amount has been credited to my account.

The Jiomart customer support team replies as below :-

******************************
Dear Customer,
Namaste!

With reference to the below email regarding the refund, kindly accept our apologies for the delay.

We would like to inform you that the refund has been processed from JioMart and your reference number is 20200729. Please kindly check with your Bank.

Assuring you of our best services always.

Appreciate your patience
Dhanyawad.
Team JioMart
******************************

This is false. I checked the bank statement again today, NO AMOUNT has been credited till date! They are not even providing specific details about the refunds.

I tried to attach the pdf file of my bank statement but it is not allowing me to do so, so I took i screenshot of the last page of my bank statement. Hope this is helpful.

I request your assistance in this matter.

Yours Sincerely,

Shikhar Tiwari

Image Uploaded by Shikhar Tiwari: