| Name of Complainant | |
| Date of Complaint | April 11, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I had deposited 500rs in my gaming account 2-3 days back but have still not received the amount in my gaming account. Called the customer service so many times, sent them mails and they are not even bothered to solve the issue. All they say is its gonna take more time. And the guys are very rude and unprofessional, they don’t know how to talk to customers forget about helping with issues.
Image Uploaded by Froysten Costa:
Dear Froysten Costa, My name is Alex, and I’m in charge of your case.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request your gaming ID.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team