Money not added in airtel Payment bank and money is deducted from my bank

Name of Complainant Pasavala Nallappa
Date of ComplaintSeptember 28, 2020
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Pasavala Nallappa:

Hi Team,
My Name is nallappa and I am using the mobile no:7418702053 with airtel network. I tried to add the money in to airtel payments bank(webrowser not app) with 688rs through online banking and the money is deducted from my account and the money is not added in the airtel payment bank account. could you please resolve this issue.
Please find the below message from the bank for your reference.
You have made an online payment of INR 688.0 towards PAYU WALLET from your Account XX415 on Sep 17, 2020 at 18:13 hours. The Transaction ID is 2077215622.

Image Uploaded by Pasavala Nallappa:

Money not added in airtel Payment bank and money is deducted from my bank

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