| Name of Complainant | |
| Date of Complaint | November 20, 2019 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
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That on 13/11/2019, I received a call from mobile no 9851856912 stating that mine PAYTM- KYC has to be upgraded as such the thumb impression KYC is no more in existence. Thereafter he asked me to install team viewer app through google play on my mobile and after starting same an ID was generated . Thereafter he stated that my PAYTM shall be active latest by 14/11/2019 in morning.
To utter surprise at 4.46 pm I received a sms from my bank that an amount of Rs 24743/- has been withdrawn and sent to my wallet and same has been withdrawn by unknown person . The narration appearing on the payment made by PAYTM wallet was “ NOBROKER Rent Payment Order #1573643919523” That the sms was noted by me after reaching to my home as such I was in metro and due to poor connectivity msge didn’t appeared .
Thereafter I called upon the customer care 1800-102-1235 of oriental bank of commerce on dated 13/11/2019 at around 6.21 PM and narrated the whole episode , after which the bank blocked my debit card and also blocked the delivery channel i.e PAYTM.
Soon after I called the PAYTM on dt 13/11/2019 at around 6.56 PM customer care and made complaint about the event to their cyber cell , against which a case bering no 146070293 was registered by the PAYTM cyber cell.
I had a made my complaint at cyber crime police on dated 13/11/2019 online through its website cybercrime .gov.in with an acknowledgement no 20811190003257 issued against the complaint made . and further a police complaint at fatehpur beri police station DD bearing no 24B dt 14/11/2019 at 5.40 PM
This shows that some unknown person or gang in an organized manner in connivance with PAYTM staff has fraudulently stolen money from my money from E-WALLAT. Despite the complaint made within 3 days from the date of incident the paytm has not yet refunded my full amount of Rs 24743 /- plus Rs 2/-
Hence I would request you to give your serious attention on this serious issue and take immediate legal action on the fraudsters involved in this malicious crime of cheating innocent people and refund my hard earned money at the earliest else I shall be initiate legal action and further proceeding against the PAYTM in the suitable court of law.
Yours Sincerely
VIJAY PRATAP SINGH ( Advocate )
A1/39 PHASE -5
AYANAGAR , NEW DELHI -47
9654013763
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